Refund policy

Online Orders (shop.intivintage.com)

Every piece we sell online is one of a kind, and we list real flat measurements on every item so you can check the fit before you buy. Because of that, online orders, including our Thursday Drop pieces, are exchange or store credit only. We don't offer refunds for fit or a change of mind.

• Exchange or store credit: If a piece isn't right for you, email info@intivintage.com with your order number within 14 days of delivery. We'll send return instructions, and once it's back with us you can pick a different piece or take store credit for the full item price.
• Condition: Items must come back unworn, unwashed and in the same condition you received them, with the Intivintage tag still attached.
• Return shipping: For exchanges and store credit, you cover return shipping. Original shipping charges aren't credited.
• Exchanges: Since each piece is one of one, exchanges are for a different item. If it costs more, you pay the difference. If it costs less, the rest goes to store credit.
• Thursday Drops: New pieces drop every Thursday at 6 PM PT. Drop items follow the same exchange or store credit terms.
• Something wrong with your order: If your item has a real defect we didn't disclose in the listing, isn't as described, or we sent the wrong item, contact us within 7 days of delivery with photos. We'll cover return shipping and make it right with a refund, exchange or store credit, whichever you prefer.
• Earlier orders: Orders placed before October 9, 2026 keep the terms they were sold under.

Questions? Email info@intivintage.com. We read every message and we'll do our best to help.

In-Store Purchases (Temecula and Tyler)

Because our stores offer deeply discounted secondhand items, in-store sales are final and we do not issue refunds. We offer a strict 7-day exchange policy for regular retail items:

• Strict 7-day window: Exchanges must be processed in-store within 7 days of your original purchase date.
• Tags must be attached: All original store tags must remain fully attached. We will not accept items if the tags have been removed or reattached.
• Condition of item: Items must be returned in the exact condition they were purchased. We reserve the right to refuse any exchange if the item appears dirty, worn, washed, or damaged.
• Non-exchangeable items (final sale): Items purchased on clearance, at a discount, or from our Bin Sale are final sale and not eligible for returns or exchanges.